National Campaign against Online Frauds
Recognising the scale and growing sophistication of fraud, the ABBL and its Foundation took the initiative to launch a first national campaign in close collaboration with the LHC.
Empowering You with Knowledge, Protection and Confidence
The ABBL is committed to helping individuals better understand the banking world and feel confident in their financial decisions. This dedicated section of our website is here to support you—whether you're opening your first bank account, seeking to understand your rights as a client, or learning how to spot online fraud.
No — never, under any circumstance.
Because criminals cannot break bank security systems, they try to exploit what they see as the weakest link: you, the customer.
They use increasingly sophisticated and convincing scenarios to trick you into revealing your personal security information. Never share your codes or login details.
If you have any doubts, contact your bank directly or call its helpdesk to verify the request.
If you believe you may have been the victim of fraud, call:
For more information, visit www.cyberfraud.lu or consult:
https://staging.abbl.lu/consumers/protect-yourself/
Yes, you can repay your mortgage early.
However, your bank may charge a fee to compensate for its financial loss. The amount of this compensation is strictly regulated by the Law of 23 December 2016, which sets clear limits to protect consumers.
For more details, visit:
https://staging.abbl.lu/consumers/mortgage-loans/
or www.letzfin.lu
The Law of 13 June 2017 gives everyone the right to open a payment account with basic features, as well as access to the essential services that come with it.
This right applies to any person living in the European Union, regardless of their personal situation. It includes:
The list of institutions required to offer basic payment accounts is available here:
https://www.cssf.lu/en/payment-accounts/
53%
Only 53% of Luxembourg adults reach the minimum score to be considered financially educated, according to an OECD study
Why financial education matters