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Law, Tax, Compliance

Nexus 2025 | AI in action: practical insights from the financial sector

Published on 18 June 2025

At Nexus 2025, Ananda Kautz, Member of the Management Board of the ABBL, led a dynamic exchange on how artificial intelligence is reshaping operations, user experience, and risk management in financial services. The panel brought together a diverse range of perspectives, featuring speakers from traditional banking, fintech, and global platform providers: Mélanie Moos, Managing Director, Depowise Bohdan Mashtalir, Chief Product Officer, Spendbase Nicolas Chaperon, CIO, ING Luxembourg Michael Pechner, Managing Director and Board Member, eBay The discussion confirmed that AI is no longer an experiment: it is becoming central to financial institutions’ strategies.

Summary

    Diverse use cases, shared priorities

    While each organisation had its own roadmap, all speakers agreed on the importance of AI for driving efficiency, responsiveness and competitiveness. From onboarding and personalisation to fraud detection and document processing, panelists highlighted concrete use cases that are already delivering value.

    Michael Pechner explained how eBay uses AI to enhance customer protection, optimise operations and personalise the user journey. Nicolas Chaperon detailed ING Luxembourg’s efforts to integrate AI across risk, compliance, and internal processes, both locally and at group level.

    From a fintech perspective, Bohdan Mashtalir stressed the importance of strong data governance and open collaboration between financial actors. Mélanie Moos highlighted the need for secure, scalable AI solutions developed jointly by banks and fintechs.

    The Luxembourg perspective

    Speakers also emphasised that AI innovation is taking root in Luxembourg, even within institutions headquartered abroad. The country’s regulatory clarity, qualified workforce, and collaborative environment were cited as key enablers.

    AI has become a cornerstone of digital transformation strategies across the financial industry. Our role now is to ensure that its deployment is responsible, effective, and aligned with both customer needs and regulatory expectations.

    Ananda Kautz

    Member of the Management Board of the ABBL

    Next steps

    As part of its commitment to responsible digital innovation, the ABBL is working with members to:

    • Facilitate knowledge exchange between banks, fintechs and platforms
    • Deliver workshops on data governance and AI readiness
    • Support members preparing for the EU AI Act
    • Promote secure, compliant and practical AI deployment

    For more information or to join upcoming AI-related activities, please contact:
    member-relations@abbl.lu