Law, Tax, Compliance
Nexus 2025 | One goal, many roads: navigating digital transformation in banking
Published on 18 June 2025
At Nexus 2025, banking and technology leaders gathered to exchange views on how different types of financial institutions are embracing digital transformation — each at their own pace, but often with a shared direction. Moderated by Jerry Grbic, CEO of the ABBL, the panel “One Goal, Many Roads” brought together private banks, retail institutions, fintechs and digital asset infrastructure providers to discuss how the Luxembourg financial centre can balance innovation with operational resilience.
Summary
Rethinking strategy around customer needs
One common theme emerged: customers are setting the pace. As Jerry Grbic noted, “You need to prioritise according to the real needs of your customers, and ensure your infrastructure can keep up.”
The discussion highlighted the shift towards more agile, customer-focused service models — powered by technology, but also shaped by strong governance and clear transformation strategies.
You need to prioritise according to the real needs of your customers, and ensure your infrastructure can keep up.
Jerry Grbic
CEO, ABBL
Use cases and local success stories
Stefan Clop shared how Pictet Technologies, based in Luxembourg, has become a key driver of innovation for the entire Pictet Group. Luxembourg was chosen for its deep financial ecosystem, access to skilled talent, time zone compatibility and multilingual environment.
Olivier Gorin presented BIL’s structured approach to transformation, which includes rethinking the role of branches while preserving their strategic value as part of a hybrid service model.
On the infrastructure side, Ami Nagata of Zodia Custody explained why the firm selected Luxembourg over other European locations: notably its regulatory credibility, strategic position and strong engagement from the CSSF. Raoul Mülheims, co-founder of Finologee, spoke to the evolving role of fintechs as trusted partners for banks seeking modular and compliant solutions.
Managing growth without compromising continuity
As institutions increase their reliance on third-party providers, the discussion also turned to business continuity and risk management. The panel recognised that while partnerships enable faster innovation, they also require clear safeguards to protect customer experience and service stability if a partner encounters financial or operational issues.
Luxembourg’s positioning
The panellists agreed on the value of a close relationship with the national regulator, with Jerry Grbic underlining the importance of having the CSSF present at events like Nexus to stay attuned to sector trends and priorities.
Looking ahead, participants stressed the need to further develop digital skills in Luxembourg and continue attracting institutions and academic partners — such as McGill University — to sustain innovation momentum.
The ABBL will continue to support its members in delivering transformation that is customer-centric, resilient, and innovation-ready.
For further information or to get involved in related working groups and initiatives, please contact: member-relations@abbl.lu